Warranty

Warranty coverage

Warranty coverage depends on the brand and model. Where a product comes with a warranty, the details are stated on the product page or included with your order. If you would like to confirm the warranty for a specific item before buying, please contact us.

Faults on arrival

If a product is faulty when it arrives, it is covered by our Returns & Refunds policy. Please report it within 48 hours of delivery with your order number and photos or a short video of the issue.

What is not covered

• Normal wear and tear, including scratches to glass, case or strap.
• Damage from accidents, impact, misuse or exposure to water beyond the watch's stated water resistance.
• Watches opened, repaired or modified by a third party.
• Battery depletion and consumable parts such as straps.

Service and repairs

For anything outside warranty, our watch care team offers polishing, servicing and repair. See our Services page or message us for a quote.